Effective Date: April 24, 2026
Thank you for choosing Allday Customs for your custom apparel and transfer needs. We are dedicated to providing high-quality products and ensuring your creative vision comes to life. This policy outlines our procedures regarding returns, refunds, and exchanges to ensure transparency and a seamless customer experience.
By utilizing our services, you agree to the terms outlined below.
- Refund Eligibility for Custom Services
1.1. Satisfaction Guarantee: We take pride in our craftsmanship. If you are dissatisfied with your final product, please contact our support team within 3 days of receiving your order. We will evaluate the issue and work with you to find a fair resolution.
1.2. Production Errors: If Allday Customs makes a significant error during the production process (e.g., wrong size, incorrect design placement, or material defects), you are eligible for a full refund or a complimentary replacement, at the discretion of our quality control team.
Refund & Resolution Process
2.1. Notification: To initiate a claim, email us at support@alldaycustoms.com within 3 days of delivery. Please include your order number and a brief description of the concern.
2.2. Evidence & Evaluation: To expedite the process, please provide clear photos or videos illustrating the defect or error. Our team will review the materials and may reach out for further clarification.
2.3. Resolution Options: Depending on the specific case, we may offer:
A full or partial refund to the original payment method.
A complimentary re-print/re-production of the item.
Store credit for future purchases.
Non-Refundable Situations
3.1. Change of Mind: Because our products are custom-made to your specific requirements, we cannot offer refunds or returns for “change of mind” or if the product is no longer needed after production has begun.
3.2. Customer-Provided Errors: Allday Customs is not responsible for errors resulting from:
Low-resolution artwork or typos in the files provided by the customer.
Incorrect shipping addresses provided at checkout.
Incorrect sizing selections made by the customer.
Note: While these cases aren’t eligible for full refunds, we value your business and will work with you to provide a discounted replacement if possible.
Exchanges
Due to the personalized nature of custom apparel and transfers, we do not offer traditional exchanges. If there is a physical defect or an error on our part, we will resolve it through the re-print or refund process mentioned in Section 2.
Contact Information
If you have any questions regarding your order or this policy, please reach out to us:
Email: support@alldaycustoms.com
Website: www.alldaycustoms.com
Policy Modifications
Allday Customs reserves the right to update or modify this Return and Refund Policy at any time. Changes become effective immediately upon posting to our website. We encourage customers to review this page periodically.
By placing an order with Allday Customs, you acknowledge that you have read, understood, and agreed to these terms.
